1. Don't apologize if you've done nothing wrong.
2. Don't buy glasses that have upside-down screws.
3. Never make plans that require sitting around waiting for someone to phone.
4. Keep your promises. Also, avoid making promises.
5. When you buy shoes, buy some replacement shoelaces for them. If they don't carry them, DON'T BUY THE SHOES!
6. The more it's all about you, the more you should make others feel it's all about them.
7. If a child is crying because she's hurt or afraid, comfort her. If she's crying because she's not getting her way, have her go cry somewhere else.
8. If nobody's listening, don't talk.
9. If someone says "you know what I'm saying?" and you don't, say "No, I don't know what you're saying."
12 years