Feedback and suggestions

I have been attempting to upload videos and they get to processing then a fatal error code pops up.

Hi,

Thanks for reporting the issue you’re experiencing with uploading videos. I’ve just tested the video upload and didn’t encounter any problems on my end. Could you please let us know what error message you’re seeing? Unfortunately, I wasn’t able to replicate the issue.

Feel free to either copy and paste the error message or send a screenshot of it, whichever works best for you.

Cheers,
c00kie
FF Team

I uploaded a screenshot of the error.

Thank you for the screenshot. Unfortunately, since the full error message isn't visible, I can't pinpoint the exact issue.

If you're unable to copy and paste the full error message (so we can see it without being cropped), the best thing to do is check whether the issue is related to the specific video you're trying to upload. When I tested a video upload, I didn’t encounter any issues.

To rule out a video-specific problem, could you send the video to our team email at team@fantasyfeeder.com and we’ll do a test upload to see if we can replicate the error and identify the cause.

Thank you.
c00kie
FF Team

Hi,

Thanks for sending the video over to us.

We attempted to upload the file but encountered the same issue and error message. It appears that the .mov file contains two audio streams, which is causing the problem—the site is unable to process the second audio, which seems to be an APC audio stream.

There’s nothing wrong with your file, but our video processing system needs updating to accommodate these file types. I’ll make a note of this for future improvements.

In the meantime, the easiest solution would be to convert your file to another format and re-upload it.

Thank you for your patience and co-operation.

Take care,
c00kie
FF Team