Feedback and suggestions

Chat update 27/01/2025 - report bugs here

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Hiccupx   United Kingdom
Joined 23 years
super administrator
Bellyrub:
Does not work on WIndows 11 PC with Firefox.


The chat has been tested on this setup, so you're almost certainly experiencing a caching issue. Go into your browser settings and clear the cached web data to resolve the problem.

For any iPhone users still having problems try the following:

For Safari (built-in browser):

Open Settings
Scroll down and tap Safari
Scroll down and tap Advanced
Tap Website Data
Tap Remove All Website Data
Confirm by tapping Remove Now

For other browsers:

Chrome:

Open the Chrome app
Tap the three dots (⋯) in the bottom right
Tap Settings
Tap Privacy and Security
Tap Clear Browsing Data
Select what you want to clear and tap Clear Browsing Data

Firefox:

Open Firefox
Tap the menu button (three lines)
Tap Settings
Tap Data Management
Select what to clear and tap Clear Private Data

Note: Clearing cache will log you out of websites and remove stored preferences, but it can help fix loading issues and free up storage space.
11 months

Chat update 27/01/2025 - report bugs here

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Hiccupx   United Kingdom
Joined 23 years
super administrator
Beachside Farmer:
It's up but the same glitches from the last update remain. Are there plans in place to see about fixing them? Chat is pretty much unusable with seeing people on for days and they aren't even in the room. You can't tell who is currently online and who shouldn't be listed.


I'm finding it hard to fix this issue, since the code a least seems to work properly. If a user leaves chat and they are in your friend list (listed in grey at the top of the user tasmiley, then their status is shown as 'offline' (the little round coloured icon turns grey). If a user leaves chat and they are in the online list (listed in white, below any grey listings in the user tasmiley, then the listing is removed.

Could it be that users are leaving the browser open with the chat application running, but then going off for a few days?

I'd like to hear from regular chat users, whether from their experience they think this could be a likely scenario.
11 months

Chat update 27/01/2025 - report bugs here

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I Am Uo   United States
Joined 7 years
Beachside Farmer:
It's up but the same glitches from the last update remain. Are there plans in place to see about fixing them? Chat is pretty much unusable with seeing people on for days and they aren't even in the room. You can't tell who is currently online and who shouldn't be listed.

Hiccupx:
I'm finding it hard to fix this issue, since the code a least seems to work properly. If a user leaves chat and they are in your friend list (listed in grey at the top of the user tasmiley, then their status is shown as 'offline' (the little round coloured icon turns grey). If a user leaves chat and they are in the online list (listed in white, below any grey listings in the user tasmiley, then the listing is removed.

Could it be that users are leaving the browser open with the chat application running, but then going off for a few days?

I'd like to hear from regular chat users, whether from their experience they think this could be a likely scenario.


I've logged out and closed the browser, and it still apparently said I was online,

Is it possible that in the code a ( or { is missing, or maybe even a period, from my small understanding of coding, that would do it,
11 months

Chat update 27/01/2025 - report bugs here

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FeederMichael   Austria
Joined 3 years
It might be related to the issue or not:
I was in chat. Than had to log in again (maybe because session expired). Did logon without issue. But now chat does not work it seems. It stays blank.
I already tried it a few times.
11 months

Chat update 27/01/2025 - report bugs here

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Hiccupx   United Kingdom
Joined 23 years
super administrator
Beachside Farmer:
I also have to say I am disappointed you polled chat users, in chat, not even a week ago asking for people's opinions and ignored their feedback.
You got an overwhelming response that people wanted less, not anything complicated. You mentioned the drop down menu and why people are in chat. Everyone who spoke said not for them. You implemented it anyway. Are users feedback even mattering at this point?


Thanks for your feedback. I totally understand that you want the fundamental chat features fixed, and as you can see from this thread we are working on this. There are some niggling issues that are proving difficult to replicate and fix, such as the chat leaks, but hopefully we'll get there. We're also working on new chat features and have already had some positive feedback about the 'why are you in chat' options.
11 months

Chat update 27/01/2025 - report bugs here

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Dria   United Kingdom
Joined 1 year
Swollenpiggy:
The drop down menu is completely pointless and a awful addition. Makes me not want to chat at all and should be removed.

I agree, having to click to see people's details seems daft when you could see them at glance before.
11 months

Chat update 27/01/2025 - report bugs here

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MissMaryMoo   Ireland
Joined 1 year
Swollenpiggy:
The drop down menu is completely pointless and a awful addition. Makes me not want to chat at all and should be removed.


Completely agree, I find it really annoying as I'm on my mobile phone too. It's putting me right off chatting at all.
11 months

Chat update 27/01/2025 - report bugs here

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FF Team   United Kingdom
Joined 7 years
administrator
Swollenpiggy:
The drop down menu is completely pointless and a awful addition. Makes me not want to chat at all and should be removed.

Dria:
I agree, having to click to see people's details seems daft when you could see them at glance before.


This change was made to allow more detailed information about why users are in chat, which couldn’t be fully displayed in the previous row format.

We’re making these updates gradually, so it might not be immediately obvious why certain changes have been made. The reason for the smaller, incremental updates is to avoid introducing too many features at once. This approach helps us catch and fix any bugs or usability issues more easily and allows us to improve things step by step without risking any major disruptions to the chat.

We do appreciate all feedback, so thanks for all and any constructive criticism provided which will help us to improve the chat.

c00kie
FF Team
11 months

Chat update 27/01/2025 - report bugs here

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CarlettoFX   Italy
Joined 2 years
Swollenpiggy:
The drop down menu is completely pointless and a awful addition. Makes me not want to chat at all and should be removed.

Dria:
I agree, having to click to see people's details seems daft when you could see them at glance before.

FF Team:
This change was made to allow more detailed information about why users are in chat, which couldn’t be fully displayed in the previous row format.

We’re making these updates gradually, so it might not be immediately obvious why certain changes have been made. The reason for the smaller, incremental updates is to avoid introducing too many features at once. This approach helps us catch and fix any bugs or usability issues more easily and allows us to improve things step by step without risking any major disruptions to the chat.

We do appreciate all feedback, so thanks for all and any constructive criticism provided which will help us to improve the chat.

c00kie
FF Team


I personally agree with the two users comments before, what about putting only the new "more detailed information about why users are in chat" in the drop down menu, while keeping basic information always visible as before? This would preserve good usability while letting you add new features, what do you think?
11 months

Chat update 27/01/2025 - report bugs here

Avatar
Dria   United Kingdom
Joined 1 year
Swollenpiggy:
The drop down menu is completely pointless and a awful addition. Makes me not want to chat at all and should be removed.

Dria:
I agree, having to click to see people's details seems daft when you could see them at glance before.

FF Team:
This change was made to allow more detailed information about why users are in chat, which couldn’t be fully displayed in the previous row format.

We’re making these updates gradually, so it might not be immediately obvious why certain changes have been made. The reason for the smaller, incremental updates is to avoid introducing too many features at once. This approach helps us catch and fix any bugs or usability issues more easily and allows us to improve things step by step without risking any major disruptions to the chat.

We do appreciate all feedback, so thanks for all and any constructive criticism provided which will help us to improve the chat.

c00kie
FF Team

CarlettoFX:
I personally agree with the two users comments before, what about putting only the new "more detailed information about why users are in chat" in the drop down menu, while keeping basic information always visible as before? This would preserve good usability while letting you add new features, what do you think?

This would be better. I don't even know what it says or how to change the section that tells people why I'm in chat so I'd imagine it's not even accurate.
11 months
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