Hi Essexfatty,

We are currently working on the picture section and have removed the search as the search form was not relevant to pictures. The categories of the search form seemed to suit the profile section rather than the picture section.

We are looking at adding a filter and or hashtags instead of a search. But for now we have designated categories where you can 'see more'.

As a temporary measure we could bring back some search options. Can I ask what it was that you were searching for specifically? To gauge which options / categories of the form may be reinstated.

Thanks,
c00kie
FF Team

If the file size is the issue, you should see an error message when you upload to say whether the file is too big or small.

The file size parameters are as follows:
Min - 10mb
Max - 600mb

Please note that file type can also be an issue. With you recording the content on your phone I would expect the video would saved as mp4. These are the file types we accept, so might just be worth checking this too.

Video File Formats: 3g2, 3gp, avi, flv, m2v, m4v, mov, mp4, mpg, ogg, ogv, rm, webm, wmv

Hope this helps, let me know if you are still experiencing any issues.

Take care,
c00kie
FF Team

Hi Hsnow,

Sorry to hear you are having issues. Just to clarify, do you mean you are having issues uploading a video from your phone to the site? Or are you having issues viewing videos on the site? Please note you can't download videos from the site, they are streamed.

Can you please give further information as to what's happening, are there any error messages? Blank pages?

If its an issue with uploading, the most common problem is the file size, either too big or small. So please check that the video size falls within the parameters.

Take care,
c00kie
FF Team

Hi Thewolf,

Thanks for getting in touch about your subscription. Sorry to hear you've sent a message to us and not received a response. I have checked to see if I could find a message from you, but no results came back when searching with your email address. So I can only apologise that for some reason this message has not come through.

I have checked your subscription and can see that a payment was taken. When PayPal receives a payment, once it clears a notification is then sent automatically from PayPal to our site so that the upgrade features are applied. Unfortunately the PayPal notification has not been sent, even though your payment cleared successfully.

Apologies that this has resulted in the upgrade features not being applied to your account. I have now manually added the upgrade for you effective from today for 1 month.

To stop this from happening again, I have cancelled your subscription. Meaning once the upgrade that I have manually added expires on 19th September 2024 you would need to take out a new subscription for the Fantasy upgrade.

I will email you this response with some further details, in case you don't see this reply to your post.

Thanks,
c00kie
FF Team

The moderator team check daily for potential scammer accounts, but it really does help to report these profiles to us.

If you are contacted by someone who you believe is a scammer the easiest way to report them to us is to create an abuse report which can be done via the users profile (flag icon). You can also send one of the moderator team a direct message, or use the contact us form which will send an email to our customer service email address: team@fantasyfeeder.com

We want to keep members safe on our site, and while you may be savvy enough to not engage with potential scammers / call them out, others may not be.

c00kie