This means the video file size needs to be a minimum of 10Mb in size. It's to prevent people uploading videos just a few seconds in length.

This bug has been around for a while and we've never managed to replicate it, so the more information you can give us to help fix it the better.

Does this happen around midnight GMT (7pm EST) when chat restarts?

When you say lag, do you mean that chat freezes for a while? Are there any other details you think may help?

Sorry to hear you're having problems logging out.

The logout works by deleteing your browser cookie, which means it's browser specific. So for instance if you are logged in on desktop and mobile, and you log out on desktop, you won't automatically be logged out on mobile as well. In a similar way, if you are using two browsers on desktop, if you log out on one you won't automatically be logged out on the other.

Could this be what's happening here?

We use Google Analytics to directly measure our website traffic, and this has shown to be pretty consistant throughout 2020, if anything with a slight increase.

I think the title of the thread is refering to the turnover of members and questioning why some people don't seem to stay longer than a few months. We're working behind the scenes, continually improving the website to try and retain people for longer, although it does seem that many people return, even creating new accounts after having deleted their old ones.

Thanks for bringing this up the fact that transgender male and transgender female would be better options that just transgender. It's been highlighted before and is an update we intend to make.

Thanks for pointing this out. I've now updated the banner so that it links to the correct page.

Thanks for your suggestions. I’ll look into these

We've recently tested the videos (without VPN) on most of the latest browsers and devices. Including, Safari, Chrome, Samsung and UC Browser (where applicable) on:

Apple iPhone
Samsung Galaxy
Google Pixel
Huawei P30 Pro
Motorola Moto G7
Windows 10
Apple Catalina

You shouldn't have any problems watching videos on these devices so long as you're not using a VPN. If you do encounter any problems on the above please let us know.

As a side note, the latest premium videos are now being streamed via a Content Delivery Network, meaning the data will come from a server near to your location, wherever you are in the world. This should speed up the service dramatically during busy times.

Good point and thanks for bringing this up. There's nearly always an exception and we'll try and come with an alternative solution to this. Perhaps through bookmarking or something similar.