Videos not playing

This issue is now fixed.

Thanks,
c00kie
FF Team
3 years

Staying logged in

Hi,

When you log in, there is a remember me button which if you tick will remember your session / log in for a month and wont log you out.

This is all based on cookies, so you need to have them enabled to use this feature.

I have just done some tests, and we do seem to have an issue with the cookie expiring on the same day even if you select remember me when you log in. Which should not be happening, this has now been reported to hiccupx!

Thanks for bringing this up!

Take care.

c00kie
FF Team
3 years

Videos not playing

Hi all,

This is something we are aware of and working on fixing asap.

Thanks for everyone who has taken the time to get in touch and reported the issue to us.

Hang in there, we should hopefully get videos back up and running soon!

c00kie
FF Team
3 years

Why is chat now like messages you are limited if you don't pay

The chat has always had limits for members who don't have the social / combined upgrades. This is not something new and has been in place for 5 years or so.

The limits are 15 chats in a rolling 24 hour period. There are no time limits or restrictions, so you can be in main chat for as long as you like.

Thanks,

c00kie
FF Team
3 years

Problem with favorites

Hi DroozyC,

Thanks for letting us know you are experiencing the same issue.

I will pass this info over to hiccupx today.

c00kie
FF Team
3 years

Uploading pics

Hi saltyNsweet,

Thanks for getting in touch.

Just so I am clear, do you mean that the pictures you are uploading only show as your profile avatar?

Can you please confirm that you are using the correct upload form for pictures, and not the profile avatar upload form. If there is still an issue we can certainly look into this.

To upload a picture - Click on your avatar and select 'My Pics' from the drop down menu. On this page, select 'Upload' which is the pink button in the top right hand corner of the page. This will open a upload form where you can select your picture, select the category and give it a description.

To upload a profile avatar - Click on your avatar and select 'My Profile' from the drop down menu. Then click on the small pink camera icon next to the current profile avatar - this will then open a upload form for you to change your profile avatar.

If you are still experiencing issues, please let me know.

c00kie
FF Team
3 years

Problem with favorites

Hi Danimal,

I have responded to your private message about this.

If anyone else is experiencing issues, please let us know.

Thanks,
c00kie
FF Team
3 years

Blocked members still appearing in pics section

Thank you for giving the thread a bump, don't worry we haven't forgotten about this!
3 years

What limits are there to creating accounts?

Thank you for the suggestion and feedback.

The registrations are not solely based on emails. We have numerous methods and information that is taken to identify and stop people creating multiple accounts, or accounts to evade bans.

In regards to someone who has not been banned, if they delete their account, and recreate it. There isn't a way to detect that, as we don't store the data for deleted accounts. This means we cant detect a new sign up for the same person, as their data has not been stored. We have to be compliant with GDPR, and not store information longer than required, and when someone deletes their account that data is deleted.

I understand where you are coming from and it's not a great experience to have people leave and come back repeatedly in a short space of time. Some people do this just to get around site limits, some because they change their minds and think this place isn't for them, but then want to come back and try again.

We don't want to stop genuine people from being able to sign up to the site, and we can't always know the reason someone leaves, or comes back to the site.

Do you have any idea why people delete accounts and come back again, maybe if people need to take a break we could look at introducing an inactive / sleep mode rather than having to delete the account entirely?

Please lets not make this thread about personal insults, as we would like to discuss further and see if there is something we can do...

Thanks.
c00kie
FF Team
3 years

How to delete a profile section?

Hi Thintofat,

Thanks for getting in touch.

We don't currently have the option to delete or hide the dating section of the profile. I do think this would be a good feature to implement in the future as not everyone is here for dating purposes.

So thanks for bringing this to our attention,
I will pass the suggestion over to hiccupx!

Thanks,
c00kie
FF Team
3 years