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c00kie
FF Team

Hi Bodyofwater,

I will send you a private email as its better to discuss your payment details securely rather than on a public forum.

Please keep an eye out for my message.

Thanks
c00kie
FF Team

Chat updates are planned for later this year, as we're currently working through site improvements section by section.

Please keep logging any issues you experience so we can look into them when the updates are made and we can fix the bugs people are experiencing.

Thanks
FF Team

While we do have a forum thread for reporting chat tech issues, you're right that many users who experience issues in chat aren't active on the forums and may not know it exists.

Adding a built-in reporting option directly in chat similar to the report buttons on other areas and content sections on the site would be helpful and I think it's a great suggestion.

That said, it’s not something we’ll be able to implement quickly enough to support the current round of chat improvements we're going to focus on this year with the chat leaks. But I will certainly put forward this suggestion as a feature improvement for the chat.

Thank you!
c00kie

Thank you for the information. It would be good if we could get more reports on chat leaks as we are planning to work on it later this year.

If you can try and provide the info that has
been requested in the post that would be helpful as we know the chat leaks happen. It's just trying to establish why. So we need as much data as possible.

* Time of chat leak:

* Your time zone: (For example England is BST British Summer Time).

* Browser and version:

* Device (Mobile, Table, Desktop):
* Using Mobile Data or Wifi:

* Description of what happened immediately before, and after / what were your actions in the chat, what did you click on, were there any errors?:
For example:
* Did the chat automatically change to general before you sent the dm?
* Did you submit your dm in private chat and then chat changed to general?
* Is the dm shown in both private and general chat?
* Were you thrown into a private chat?
* Did the chat crash, freeze or have a blank screen when it happened or near to when the chat leak happened?
* Did your internet disconnect from mobile data or wifi?